Introduction

A2ZRX.US ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your protected health information (PHI). This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws.

Our Partner Pharmacy

We work with Partell Pharmacy, located in Las Vegas, NV 89119, which handles all prescription fulfillment services.

Information We Collect

We collect the following types of personal and health information:

• Name, address, and contact information
• Date of birth and demographic information
• Medical history and current medications
• Healthcare provider information
• Payment information
• Information provided in medical questionnaires
• Communications with our healthcare providers and staff

How We Use Your Information

We use your information only as permitted by law, including:

• To provide telehealth services and prescription medications
• To communicate with your healthcare providers
• To process your payments
• To fulfill prescriptions through our partner pharmacy
• To contact you about your orders or services
• To comply with legal and regulatory requirements
• To improve our services and patient care

Disclosure of Your Information

We may share your information with:

• Our partner pharmacy (Partell Pharmacy) for prescription fulfillment
• Licensed healthcare providers who review your medical information
• Business associates who help us operate our services (subject to HIPAA business associate agreements)
• Law enforcement or other authorities when required by law
• Others as required by applicable laws and regulations

We will never sell your personal or health information to third parties.

Your Rights Under HIPAA

You have the right to:

• Access your health information
• Request corrections to your health information
• Receive a copy of your health records
• Request restrictions on the use or disclosure of your information
• Receive a list of disclosures we've made of your information
• Choose someone to act on your behalf
• File a complaint if you believe your privacy rights have been violated

Security Measures

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

• Encryption of electronic health information
• Secure storage systems
• Access controls and authentication requirements
• Staff training on privacy and security procedures
• Regular security assessments and updates

Data Retention

We retain health records in accordance with state and federal requirements. Generally, we maintain records for at least six years from the date of last service, or longer if required by law.

Breach Notification

In the event of a breach of unsecured PHI, we will notify affected individuals, the Secretary of Health and Human Services, and, in certain circumstances, the media, in accordance with HIPAA requirements.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

State-Specific Privacy Rights

This policy complies with Wyoming state privacy laws. As we expand to other states, we will update this policy to reflect additional state-specific requirements.

Contact Information:

• Email: support@a2zrx.us
• Phone: 1-866-A2ZRXUS

Complaint Process

If you believe your privacy rights have been violated, you may:

• Contact our customer support team.
• File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights
• File a complaint with your state's appropriate regulatory agency

We will not retaliate against you for filing a complaint.

Effective Date

This privacy policy is effective as of Apr 30, 2025.